Your information should earn your trust.
This policy explains what Grant & Tender Co collects, why we collect it, how long we keep it and how you can access, correct or delete it.
1. What we collect
For a Free Check or website enquiry, we may collect your name, email address, optional phone number and organisation name, state, business or organisation type, project interests, tender experience, enquiry message and the answers you choose in the check.
If you become a client, we may also collect business identifiers, engagement acceptances, invoices, project evidence and documents needed to assess or prepare a grant or tender response. We do not ask for unnecessary identity, health or financial documents through the Free Check.
2. Why we collect and use it
- to provide the Free Check, human sense-check or response you requested;
- to assess whether a paid Eligibility Snapshot or application-writing service is relevant;
- to contact you about that result and a relevant paid next step;
- to establish and deliver an engagement, invoice for work and maintain required business records;
- to send occasional funding alerts and offers only where you separately choose to receive them;
- to protect the service, prevent abuse and meet legal obligations.
Requesting a Free Check does not require you to join a marketing list. The marketing choice is separate and unticked by default.
3. Free Check follow-up and marketing
When you request a Free Check, you ask us to respond about your result and relevant Grant & Tender Co services. We may make one reasonable follow-up if you do not respond.
Ongoing newsletters, grant alerts and promotional campaigns require separate marketing consent. Every marketing email must identify Grant & Tender Co and provide a functional unsubscribe method. We action unsubscribe requests within five business days and retain only a minimal hashed suppression record to avoid adding an opted-out address again accidentally.
4. Who processes information for us
We do not sell or trade personal information. We may use service providers acting for us, including Australian-hosted server and backup infrastructure, email providers such as Google, and professional advisers where necessary. Some provider operations or support may occur outside Australia. We limit disclosures to what is reasonably needed for the service and require appropriate security and confidentiality.
Free Check details are not placed into public AI tools. If an external AI provider is used for paid work, we will use appropriate business controls, minimise or redact personal information where practical, and remain responsible for human review.
5. Analytics and cookies
The public site uses privacy-conscious first-party attribution to understand which articles and campaigns lead to enquiries. Campaign labels from the landing URL (such as UTM source, medium and campaign), the landing path and the referring hostname may be kept in this browser's local storage for up to 30 days and attached if you submit an enquiry. We do not store the full referring URL, create an advertising identifier or use this data for cross-site tracking.
Our Australian-hosted server also keeps security and access logs and reports aggregate pageviews, referring hostnames and campaign labels. Essential security/session cookies are used only for protected administration. Third-party advertising or behavioural tracking is not currently enabled. If that changes, this policy and the consent mechanism will be updated before non-essential third-party tracking is activated.
6. How long we keep information
| Record | Normal retention |
|---|---|
| Unconverted Free Check or website enquiry without marketing consent | Up to 90 days |
| Active sales discussion | Only while reasonably needed; normally no more than 12 months |
| Marketing subscription | Until unsubscribe or 24 months without activity |
| Opt-out suppression record | Minimal hashed record retained to honour the opt-out |
| Paid engagement, acceptance and financial records | Normally up to 7 years where needed for legal, accounting or dispute purposes |
| Working application evidence and documents | During the engagement and normally up to 2 years afterward unless a longer period is agreed or legally required |
| Deleted information in protected backups | Removed as backups rotate, normally within 30 days |
We delete or de-identify information when it is no longer reasonably needed, subject to legal and financial recordkeeping obligations.
7. Security
We use HTTPS, authenticated administration, restricted server and database access, protected backups, software updates and human approval controls. No system is risk-free. If a suspected breach is likely to cause serious harm, we will assess and respond under applicable Australian data-breach requirements.
8. Access, correction and deletion
You may ask what information we hold, request a correction, withdraw marketing consent or ask us to delete an enquiry by emailing grantandtenderco@gmail.com. We may retain limited records where required by law, for accounting, to resolve a dispute or to preserve an unsubscribe instruction.
9. Complaints
Send a privacy complaint to grantandtenderco@gmail.com. We aim to acknowledge it promptly and provide a substantive response within 30 days. If the Privacy Act applies and you are not satisfied, you may contact the Office of the Australian Information Commissioner.
10. Changes
We will update the version and effective date when this policy changes materially. New uses that require consent will not be applied retrospectively without obtaining that consent.
Effective: 31 August 2026 · Collection notice version: 2026-08-31.1